Unclear ownership
It becomes harder to know who is following each occurrence and what the next step is.
SOLINN PRODUCT
CGS: occurrences under control. Information to act.
Centralize occurrence registration, follow-up, and history in one place, with organized information to support operations and decision-making.
- Operational traceability
- Organized evidence
- History for follow-up
THE FRAGMENTATION PROBLEM
When an occurrence happens, where does it live?
Messages, emails, spreadsheets, and notes can scatter important parts of the same event. CGS centralizes the occurrence in a structured record for follow-up and consultation.
WHEN STRUCTURE IS MISSING
The problem does not end when an occurrence is recorded
Without an organized record, understanding what happened can depend on messages, memory, spreadsheets, and specific people. Over time, context is lost and the operation becomes harder to follow.
Scattered evidence
Images, documents, and supporting information can become separated from the main record.
Hard-to-reconstruct history
Understanding what happened, what changed, and who was involved may require manual searches across multiple sources.
Limited visibility across locations
When each location records information differently, comparing and following the operation becomes more difficult.
WHAT CGS ORGANIZES
Everything an occurrence needs, in one record
CGS brings together the essential information needed to register, follow up, and consult occurrences with greater clarity.
Occurrence registration
Centralize the essential information about what happened.
Responsible participants
Identify who is involved and who follows up on each occurrence.
Attachments and evidence
Keep documents, images, and files connected to the record.
History and audit trail
Keep interactions, changes, and the occurrence’s progress available for review and history reconstruction.
Consultation and search
Find occurrences and information more quickly.
Reports and exports
Bring information together for analysis and operational follow-up.
OCCURRENCE LIFECYCLE
From registration to history consultation
1
Register
Structure what happened and the relevant occurrence data.
2
Assign responsibility
Define who is involved and who is responsible for following the occurrence.
3
Follow up
Record interactions, evidence, and the evolution of the case.
4
Review
Retrieve the history to analyze and support the operation.
AN OCCURRENCE IS MORE THAN A TICKET
When the goal is to understand what happened, the record needs to go beyond handling a request
Ticketing systems are useful when the primary focus is receiving, routing, and resolving requests or incidents. CGS starts from a different need: structuring an operational occurrence as a record of the operation, preserving context, responsible participants, evidence, interactions, and history over time.
SERVICE AND TICKETING
When the process centers on resolving a request
- A request or incident is submitted
- It enters an assignment or service queue
- Priority and resolution are followed
- The ticket is closed
This model is appropriate when the main objective is organizing service and resolution.
OCCURRENCE MANAGEMENT
When the process centers on preserving the context of what happened
- Structured occurrence record
- Responsible people and participants
- Evidence and interactions
- History for follow-up and review
CGS is designed for operations where the occurrence remains relevant as an operational record after the immediate action.
If the main need is managing service requests, a helpdesk solution may be appropriate. If the operation needs to structure, follow, and review occurrences as records of the operation itself, CGS was designed for that context.
WHEN THE OPERATION NEEDS TO RETURN TO WHAT HAPPENED
Recording is only the beginning. The value appears when the history needs to be reconstructed.
When an occurrence comes back into focus days or months later, the operation needs to recover context, responsible participants, evidence, and interactions without relying on one person’s memory or searches across multiple channels.
Reconstruct the context
Consult the record and its history to understand what happened and how the occurrence evolved.
Bring evidence together
Keep images, documents, and supporting information associated with the occurrence itself.
Show how it was followed
Keep a more organized history for internal reviews, client conversations, and operational analysis.
When someone asks "what happened and how was it followed?", the answer should not depend on memory, old messages, or isolated spreadsheets.
WHERE CGS CAN FIT
Operations where occurrences need to be followed with clarity
CGS can be applied in operations where registering, following, and reviewing occurrences is part of everyday work.
Security and assets
Occurrences involving security, assets, access, damage, and field situations.
Facilities and operations
Occurrences related to spaces, equipment, maintenance, and operational routines.
Distributed operations
Occurrences that need to be followed across different locations, units, or teams.
Operational traceability
Situations where history, evidence, and responsibility need to remain clear over time.
Service providers and outsourced operations
For teams delivering services on behalf of a client that need occurrences, responsible participants, evidence, and history organized for follow-up and operational accountability.
Industry and critical operations
Situations where operational deviations, events, or occurrences need responsible participants, evidence, and history available for follow-up and analysis.
An organized operation does not replace service quality, but it can make it easier to demonstrate how situations were recorded and followed. Consultants, integrators, and specialists in security, facilities, or operations can also talk to Solinn about evaluating CGS for a client scenario.
LEARN MORE
Resources for structuring occurrence records
Read more about when an operation needs a stronger way to structure occurrence records and follow-up.
Operational Management 
Operational Management FROM OPERATIONAL NEED TO PRODUCT
A product built from a real operational need
CGS originated from the need to organize occurrences, responsible people, evidence, and history in a structured environment. From that foundation, Solinn is evolving CGS as a product for other operational contexts while keeping occurrence management at its core.
Structure before complexity
The focus is on clearly organizing what needs to be recorded, followed, and reviewed.
A product, not an isolated project
CGS evolves as a Solinn product with a consistent foundation for different operational contexts.
Fit evaluated in context
Before adoption, Solinn understands the scenario and evaluates how CGS fits the operation.
A CONVERSATION WITH SOLINN
Let’s understand where CGS could fit
Share your details and, if you like, briefly tell us how your operation handles occurrences today. Solinn will follow up to understand the scenario — whether it is an internal operation, a client service, or an evaluation led by a specialist — and introduce CGS.
- Understand your scenario
- See CGS
- Evaluate fit and next steps
Explore CGS
Share your details and tell us briefly about the operation.
FAQ
Frequently asked questions
What types of operations is CGS designed for?
CGS fits operations where occurrences need to be registered, followed, and reviewed clearly, especially when responsible people, evidence, and history are part of everyday work.
Can CGS be evaluated for my scenario?
Yes. Solinn can understand how your operation works today and evaluate whether the CGS occurrence-management model fits the scenario.
Does Solinn demonstrate the product?
Yes. We can demonstrate the real CGS flow and discuss how it relates to your operational context.
Does CGS automatically integrate with WhatsApp, email, or spreadsheets?
Not by default. These channels are examples of where information may become fragmented before it is recorded in CGS. The product focuses on centralizing and structuring the occurrence for follow-up, evidence, and history.
What is the difference between CGS and a ticketing system?
Ticketing systems are typically oriented to handling and resolving requests or incidents. CGS is oriented to recording and following an operational occurrence, preserving context, responsible participants, evidence, interactions, and history as part of the occurrence record.
How does CGS improve occurrence traceability?
CGS keeps the record, responsible participants, interactions, evidence, and history associated with the occurrence, making it easier to understand what happened and follow its evolution over time.
Can CGS help service providers organize occurrences to present to a client?
Yes, when the service involves occurrences that need to remain associated with responsible participants, evidence, interactions, and history. CGS organizes that record for follow-up and review, but it does not replace the contractual, operational, or quality processes defined between provider and client.
Is CGS a quality-management or nonconformity-management system?
No. CGS is focused on operational occurrence management. It may be useful in environments where traceability, evidence, and history matter, but it does not replace a QMS, CAPA processes, ISO requirements, or other specific quality-management controls.
NEXT STEP
Does your operation need more control over occurrences?
If registering, following, and reviewing occurrences is an important part of everyday work, talk to Solinn to understand whether CGS fits your operation.
Explore CGS